Terms & Conditions
At Galerie Vanlian, we are committed to your full customer satisfaction. If your purchase of products does not meet your expectations, if the product is defective or damaged, we will be pleased to resolve the situation.
Please contact our customer service team within seven (7) working days of delivery of your products so that we may assist you. After this period, Maison Corbeil will apply a return fee equal to a minimum of 25% of the value of the returned items. Please note that we may ask you for pictures of the product(s) you wish to return.
Returns and exchanges must meet the following conditions:
- The product is in its original state, unused, not modified and not washed
- The product is in its original packaging with all its labels still attached
Items purchased online can be returned only by mail or our delivery service. Returns and exchanges shall also not be possible on products removed from their original packaging or that were accepted “as is” following installation by one of our experts or at pickup. The following products may not be returned or exchanged: items marked “final sale,” tailor-made items (any items that have been customized or made according to customer specifications), mattresses, duvets, pillows, cushions, bedding or textiles.
Galerie Vanlian reserves the right to refuse any return or exchange which do not conform to our policy.
All refunds will be issued within five (5) to ten (10) business days following our receipt of the returned product. Your refund will be issued to the same credit card or other payment method used to make the purchase, less the delivery fees (where applicable). Delivery charges are non-refundable. If your product is defective, the cost of returning the product will be borne by Galerie Vanlian. If the defective product is not replaceable and was the only product of your original order, Galerie Vanlian will refund your delivery fees of the original order. You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.
With the exception of products marked “final sale,” you may cancel an order within three (3) days of purchase by contacting your sales advisor in-store or our customer service department. Where applicable, the total amount of the order will be refunded. After this time, all costs incurred in relation to the order must be paid to Galerie Vanlian
Products are covered for one year by a manufacturer’s warranty covering manufacturing defects. The warranty shall only apply for normal household use of the product and shall not cover any defects resulting from negligence, any incident causing damage, abnormal use or commercial use. The warranty is non-transferable if you resell the product. The original receipt of purchase shall be required for any claim made under the warranty. Galerie Vanlian offers various warranties on its products and asks customers to bring any problem concerning the quality of a product to its attention within seven (7) days of delivery. The warranty is limited to the replacement (identical product or one of equivalent value) or the repair of the item Galerie Vanlian recognizes as defective. Items will only be replaced upon verification and approval by the manufacturer.