When will my refund be processed for a returned item?

Your refund will be processed within five (5) to ten (10) working days from the date we receive the returned product. Once the refund is processed, you will receive an email notification. Keep in mind that your financial institution might require extra time to reflect the credit in your account. If the refund doesn’t appear within the expected timeframe, please get in touch with our customer service team.

How do I exchange or return a purchase online?

To initiate the return process, kindly reach out to our customer service within 2 working days from the delivery of your products. This will allow us to assist you promptly. We might request pictures of the product(s) you intend to return. For more comprehensive information, please refer to our Return Policy.

What is your Return Policy?

If the products you purchased do not meet your expectations or arrive in a defective or damaged condition, we are more than happy to facilitate returns or exchanges. For a more comprehensive understanding, please review our detailed Return Policy in Terms & Conditions.

How does the distribution center pick-up process work?

Upon availability, you’ll receive an email confirmation notifying you that your order can be picked up at our distribution center. When coming to collect your order, please remember to bring the original receipt or the order confirmation email. It’s important to have a vehicle of appropriate size to safely transport the merchandise in its original packaging. For a comprehensive understanding of the pick-up process, including distribution center addresses and operating hours, kindly refer to the Shipping & Delivery section.

When will my order be shipped?

The email will provide you with three potential options: a tracking number, allowing you to monitor your delivery through our delivery partners; a message indicating that our delivery service will get in touch to arrange a delivery appointment; or a confirmation that your order is prepared for pick-up.

Which shipping methods are available?

Galerie Vanlian extends a range of delivery services for online orders within Lebanon. Home delivery charges vary and are contingent on your order’s value and weight. The checkout process will present the available delivery choices to you in your shopping cart. Moreover, we offer worldwide shipping; kindly get in touch with our customer service for a price quotation.

How can I apply a promotional code?

Upon choosing the products you wish to order, click on the cart icon located in the upper right-hand corner of the screen, then select “View Cart.” In the order summary, you’ll find the Promotional Code field; enter your code there and click “Apply Code.”

What payment methods are accepted?

Galerie Vanlian accepts major credit cards, including Visa and MasterCard. Additionally, we provide a cash on delivery service within Lebanon.

I haven't received an order confirmation. Is this a cause for concern?

If you haven’t received an email confirmation for your order within 24 hours, we recommend reaching out to our customer service team for assistance.

How can I check the status of my order?

You can view the status of your order in your Galerie Vanlian Account.

Where is your address?

Our address is located at Dora Sea Side Highway. You can find our precise location on Google Maps via this link: https://maps.app.goo.gl/mMtkCK33F823k4xw8

What are your operating hours?

We are open from Monday to Saturday, 10:00 AM to 07:00 PM. Please note that we are closed on Sundays.